Last updated: 24 June 2026

1. Who we are

The ARCHE Institute (“we”, “us”, “our”) provides leadership education, coaching, training, workshops, digital resources, events and related services.

For the purposes of UK data protection law, the data controller is:

Legal business name: The ARCHE Institute
Trading name: The ARCHE Institute
Registered address: 67 Ellesmere Road, Weybridge, KT13 0HW

Email: hello@thearcheinstitute.com
Website: https://thearcheinstitute.com

We are committed to handling your personal information respectfully, securely and transparently.

2. What information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and business details.

• Information you provide when completing a form, booking a call, enrolling in a programme, joining an event, downloading a resource or contacting us.

• Payment and transaction information. Card payments are processed by our third-party payment provider; we do not ordinarily receive or store your full card details.

• Information about the services, programmes, emails and resources you access.

• Communications you send to us, including emails, messages, feedback, testimonials and support requests.

• Technical data such as your IP address, browser type, device information, approximate location, pages visited, links clicked and cookie preferences.

• Information you choose to share during coaching, training, group sessions or events.

Please do not share confidential, sensitive, medical, financial, legal or personal information unless it is genuinely necessary for the service you have chosen.

3. How we use your information

We use your personal information to:

• Provide the programme, service, event, resource or information you have requested.

• Process payments, manage your account and send transactional communications.

• Deliver customer support and respond to enquiries.

• Send programme access details, booking confirmations, reminders and service updates.

• Send marketing emails, newsletters, invitations and offers where you have opted in or where we are otherwise permitted by law.

• Improve our website, services, communications and customer experience.

• Maintain records for administration, accounting, legal and security purposes.

• Protect our business, users, website and services from fraud, misuse or other unlawful activity.

• Establish, exercise or defend legal claims where necessary.

4. Our legal bases for using your data

Under UK data protection law, we rely on one or more of the following lawful bases:

• Contract: where we need your information to provide a service, programme, event, purchase or enquiry you have requested.

• Consent: where you have actively chosen to receive marketing communications, accept cookies or provide information for a specific purpose.

• Legitimate interests: where it is reasonably necessary for operating and improving our business, communicating with clients, maintaining security, preventing fraud and understanding how our services are used—provided your rights and freedoms do not override those interests.

• Legal obligation: where we must keep records or disclose information to comply with applicable law.

You may withdraw consent to marketing at any time by clicking the unsubscribe link in an email or contacting us at hello@thearcheinstitute.com

5. Marketing communications

We may send you news, insights, invitations, offers, and updates about The ARCHE Institute, to which you have opted in, or to which we are otherwise permitted to contact you under applicable law.

You can unsubscribe at any time using the link in our emails, or by emailing hello@thearcheinstitute.com. Please note that unsubscribing from marketing will not stop important service-related emails, such as purchase confirmations, access details or booking reminders.

6. How we share your information

We do not sell your personal information.

We may share personal information with trusted service providers who help us run our business, including providers of:

• Website hosting and landing pages.

• Email marketing and customer relationship management systems.

• Course delivery and membership platforms.

• Payment processing.

• Appointment booking, video calls and event delivery.

• Analytics, security, accounting and professional advisory services.

These providers may only process your information on our instructions and for the purposes set out in this policy, unless they are legally entitled to use it for another purpose.

We may also disclose your information where required by law, to protect legal rights, or in connection with a business restructure, sale or transfer.

7. International transfers

Some of our service providers may process personal data outside the United Kingdom. Where this happens, we will take appropriate steps to ensure your information is protected to the level required by applicable data protection law, such as by using approved contractual safeguards.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, dispute-resolution and record-keeping requirements.

Typical retention periods may include:

• Enquiry and marketing information: until you unsubscribe or ask us to delete it, unless we need to retain it for another lawful reason.

• Client and programme records: for up to 7 years after the end of the client relationship, where appropriate for legal, tax and accounting purposes.

• Payment and transaction records: for as long as required by applicable tax and accounting law.

• Cookies and analytics data: for the period specified in our cookie tools or browser settings.

9. Your data protection rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to erase your personal information.

• Object to certain processing, including direct marketing.

• Ask us to restrict the processing of your information.

• Request a copy of information you have provided to us in a portable format.

• Withdraw consent at any time where we rely on consent.

To exercise any of these rights, contact us at hello@thearcheinstitute.com

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how we have handled your information. We would appreciate the opportunity to resolve your concerns first.

10. Cookies and similar technologies

Our website may use cookies and similar technologies to help it function, remember preferences, understand website usage and improve your experience.

Some cookies are essential for the website to operate. Others, such as analytics or marketing cookies, may be optional. Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect how parts of our website work.

11. Security

We use reasonable organisational and technical measures to protect your information from unauthorised access, loss, misuse, alteration or disclosure. However, no website, internet transmission, or storage system can be guaranteed to be completely secure.

12. Third-party links

Our website, emails or resources may contain links to third-party websites, platforms or services. We are not responsible for their privacy practices. Please read their privacy notices before providing them with personal information.

13. Children

Our services are intended for adults and business leaders. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website, with the revised date shown at the top.

15. Contact us

For questions about this Privacy Policy or how we use personal information, please contact:

The ARCHE Institute
Address: 67 Ellesmere Road, Weybridge, KT13 0HW, Surrey, UK
Email: hello@thearcheinstitute.com